Frequently asked questions

HealthKey Group · Wellington began in 1995 as a small Manhattan acupuncture clinic with a single practitioner. Today, we are a team of highly skilled providers including doctors of physical therapy, experienced acupuncturists, and licensed massage therapists. All of our acupuncturists are trained in TCM principles and take a holistic approach to wellness — covering pain management, women's health, fertility, weight management, and more. We work closely with each patient to build a treatment plan that aligns with your unique needs and goals.

We offer a comprehensive range of wellness services designed to support your health from every angle. These include acupuncture, cupping, physical therapy, massage therapy, and herbal consultations geared toward women's health and fertility. We also provide a full suite of facial rejuvenation and body contouring services to help you reach your healthiest self.

Most patients feel only a mild heaviness or a faint electric tingle (TCM calls this de qi) — not pain.

Acute issues: 3–5 sessions. Chronic: 6–10 per course. Maintenance: 1–2/month.

Twice a week during acute phase; once a week during chronic phase; maintenance after stabilization.

Pattern-based diagnosis using the four classical methods (looking, listening, asking, touching) leading to a personalized herbal formula or lifestyle guidance. $50 general / $100 fertility-focused.

We're credentialed with ASH and a number of major plans. See [Insurance & Payment](/new-patient/insurance) or [call your clinic](/contact/locations).

It varies by carrier and plan. Share your details at booking — we verify within 1–2 business days.

Please give us at least 24 hours' notice through Fresha or by phone.

Last-minute cancellations and no-shows may incur a partial fee — your clinic will explain specifics. For sudden illness or family emergencies, just call. We'll work with you.

After acupuncture: warm (not cold) water that day. After cupping: avoid cold water for 24 hours. After gua sha: no shower for 4 hours.

Avoid intense exercise for 24 hours after acupuncture. Other treatments allow normal activity.

Prenatal massage (after week 12) and gentle acupuncture (avoiding contraindicated points). Tell your practitioner your gestational week.

Begin 4–6 months before the cycle starts. On transfer day, the "two-point" approach (pre- and post-transfer) follows the Paulus Protocol.