New Patient
A complete road map for new patients
If this is your first visit to HealthKey, the road ahead is mapped out. This section walks you through every step — from booking to going home — so nothing is left to guesswork.
- Your First Visit
Your First Visit
Seven modules: pre-booking, day-of flow, what to wear, post-treatment notes, special groups, and out-of-town tips.
Go → - Insurance & Payment
Insurance & Payment
How to verify, accepted insurers, payment methods, member discounts, and the online verification form.
Go → - FAQ
FAQ
High-frequency questions about the clinic, acupuncture, TCM consult, insurance, booking, treatment, pregnancy / IVF.
Go → - Reschedule & Cancellation
Reschedule & Cancellation
24-hour rule, cancellation fees, no-show policy, and how we handle exceptions.
Go →
HEALTHKEY AI HEALTH CHECK
Two minutes to see how your body is really doing
Free online assessments — finish and get your personalized report, then book a video consult.