Reschedule & cancellation policy

So more patients can be seen, our reschedule and cancellation rules are consistent. We also know life happens — call your clinic and we will work with you.

• 24-Hour Rule

  To change an appointment, please give us at least 24 hours' notice through Fresha or by phone.

• Cancellation Fees

  Last-minute cancellations (within 24 hours) and no-shows may incur a partial fee — your clinic will explain specifics.

• No-Show Policy

  Two consecutive no-shows without notice may affect future booking access.

• Exceptions

  Sudden illness, family emergencies, transit issues — just call. We understand life happens.